I (could echo snippets of all positive reviews posted, as my experience mirrored) was pleased to enter with an inquiry of a product, gained information on such, personalized/'unrushed' assistance with running gear along with very useful tangential advice. A refreshing experience especially when selecting equipment. The associate's professionalism was top-notch.
-Ingrid A. via YELP
What a wonderful customer service experience! I walked in expecting to be sold the same running shoe I've had (just and updated version) but Alisa went above and beyond. She measured me, did all the analytics in my feet, had me run in multiple different pairs with mulitiple different inserts and was able to thoroughly answer all my questions. She was so patient with me, I never felt rushed or pressured. I cannot say enough positive things about my experience, best customer service I have seen in a long time. I will be back!
-Marcia G. via YELP
We needed a new pair of quality shoes for my son who recently started running track. We thought we'd give this place a try and I am so glad we did. Alisa was wonderful!! She was super knowledgeable and patient. Spent a lot of time with us explaining the difference between fashion vs. technical running shoes, cross country spikes vs. regular track spikes, etc. She also did a test on his feet to see if he needed arch support and it turns out he has very high arches - I had no idea. I think that could explain some of the pain he's been having in his legs/ankles, so we picked out some inserts as well. I'm real impressed. This is definitely our go-to place now!!
-Audrie K. via YELP
I had a great experience at the store. I was greeted immediately and the staff were attentive to my needs. They asked great questions to see how they could help me best and provided a great informative foot scan and multiple options on some great gear for my walks/running. I left very happy and will defintely return. Thanks!!
-Becca B. via YELP
The staff was amazing!!! William was so genuine and kind as he patiently answered all of my questions!!! You guys should be called the shoe doctors!!! I am telling all of my nurse coworkers about you!!!
-Lorraine M. via YELP
I was blown away by the friendly, professional, expert service at The Running Store. Ian took cre of me personally. He's definitely a 5 Star professional. I couldn't ask for a better experience and product. Than you, Ian, for your expertise and down to earth professionalism.
-Jeet A. via YELP
Went into The Running Store for the first time and will NEVER buy running shoes on my own again. The staff was courteous and knowlegeable and fit me with the perfect running shoe and insert. My knee pain felt better after just wearing my new sneakers for two days. Well worth the money spent!
-Kim O. via YELP
I'm not a runner (actually I hate running and think it's the worst) but I've been trying to jog once or twice a week when I don't have time to go for a bike ride. I can't pretend to enjoy this time running with bad knees and feet that go numb in my shoes so I thought I'd stop in for advice. Ryan was super helpful and patient and found better insoles, recommended great shoes (that I didn't leave with but plan to go back for!), and a brace that unfortunately was too small but gave me something else to think about if I need one. Maybe I'll enjoy running soon!
-Cat K. via YELP
I want to give a huge shout out to Ian--I approached him via email about an issue with a pair of sneakers I purchased at the Gainesville store. Being that it was past the store warranty date, he reached out directly to the shoe company on my behalf. Thanks for his efforts, the shoe company will be mailing me a new pair of sneakers due to the issue. I can't thank him enough and truly appreciate the time he was willing to take out of his schedule to help a customer. Highly recommend Ian and his team!
-Stephanie S. via YELP
Just wanted to drop you a note about our experience at your store yesterday. We came in with the purpose of replacing my husband’s running shoes and after scanning his feet and thinking about my current injury…Drew was so helpful and patient when I decided to also get a scan and buy new shoes as well. He spent a lot of time and answered a lot of questions with us. He was super helpful and so nice to us. We truly appreciate when someone actually helps us and is kind. Please double thank him for his help and keep hiring nice people.
-Courtney L. via eMail
As always The Running Store leaves me even more impressed than the last time. Alisa was extremely helpful and provided a great customer experience. Make sure to signup for the PRO Deal, it pays for itself once you spend $30.
-Patrick M. via Google
The Running Store is the best place! Parker helped me find my new running shoes today and they are so comfortable I can't wait to use them. He was also helpful with socks and you name it! I appreciated starting with the fitting and evalutation. He was patient and helpful every step of they way.
-Linda H. via YELP
The staff was great! Drew helped me find the right size and color and helped my BFF with her shoes as well. Everyone there was friendly and very helpful! I love shopping here!
-Kim P. via YELP
It was a good experience to return to The Running Store. Drew listened to my needs, likes, dislikes, and questions. He was patient with me in getting the shoes, sandals, and socks that met my needs.
-Melanie R. via Google
Parker, my sales associate, was knowledgeable and very patient as I tried on several pairs of shoes, with several different insoles. I am very confident I have the right shoes for my ultra race.
-Esther L. via YELP
Love The Running Store. My daughter is a runner. Recently bought her two pair of shoes there. Will was very knowledgeable, professional, friendly and helpful. Can't say enough good about them all. He also helped me get the correct arch support insert for my aching feet. Big help!! Go shop there!!
-David R. via YELP
Have gone here for 3 pairs of shoes, 2 street running and 1 trail running. The quality of staff and product is above anything I've experienced before! Every person I have dealt with there is knowledgeable and offers a great selection of products. This time I was helped by Ryan and was not let down! Found a great pair of trail running shoes I can't wait to hit the trails with!
-Richard C. via Google
Recently visited The Running Store to replace my worn out running/walking shoes. Alisa was helpful, knowledgeable, & skillful in helping me select just the right pair. I'll be returning when I wear these out!
-Stephanie S. via Facebook
Super helpful! Alisa immediately understood my son's concerns (interpret that as 'the staff have YEARS of running experience'). She evaluated his running gait, running history, preferred competitions, current training intensity, and then had him stand on a cool aetrex machine that scanned his foot and kicked out measurements. We walked away with shoes designed for his support needs and competition level, AND with the confidence that we could return anytime for further adjustments and consultations. So relieved to have been heard, valued, and guided. Thank You!!
-Becky M. via YELP
We were the first to use an online giftcard in store which led to some initial technical difficulties. The staff was super helpful and friendly throughout the process. With the help of TRS' wonderful owner, Ian, we were able to get the problem resolved. So happy to support this small business and we will continue to buy our running gear from The Running Store!
- Rachel R. via YELP
This was my first experience at The Running Store and I am far from a runner - Lisa was SO helpful and patient with me! I'm very indecisive and she let me stay to try on and walk around as long as I wished to make sure I was confident in my decision. She was very knowledgeable about what type of shoe support I needed for my high arches, insole recommendations, and sock options. The return policy is icing on the cake. I highly recommend The Running Store (and Lisa) if you need help finding the perfect fit!!
- Christian M. via Facebook
Love this store! Returning customer assisted this time by Drew. Walked in wearing my 2yo Altra Paradigms and walked out wearing the Altra Torin 4.5 Plush and arch support insoles.Drew assessed my current shoes' wear and then my feet arches on their Aetrex machine. He had me jog in my current shoes with new arch support insoles to feel the needed difference, then recommended I test the Paradigm 5 and Torin 4.5 Plush shoes together to assess which model I liked the most. Drew applied the military discount to my purchase and I was out in 15 minutes total.
- Sam R. via Facebook
As an avid runner, and the mother of a cross country runner, our family won't shop at any other store for our running shoes. The prices are on the higher side, but the quality of the service is top notch. Each staff member I've met, including the owner, are very knowledgeable about each shoe and running in general. They ask the right questions regarding your needs and pair you with a shoe to meet your personal goals. Parker has helped me twice with my purchases and is very patient! They also have a great return policy that I've personally used, which gave me time to try out the shoe for two weeks or 30 days (depends on the brand). If you are dissatisfied with the shoes, bring them back and receive full credit to purchase another pair. Highly recommend for beginner or seasoned runners.
- Joleen S. via Google
This was our first time going to this store and we were not disappointed. Alisa was amazing! She helped me to figure out what I needed based on my feet and my desired activity (which is walking and some light jogging). She was incredibly patient, knowledgeable and such a pleasure to work with! My Brooks Adrenaline are comfy, supportive and lightweight. I am really loving these! We will definitely be back :)
-Yanique S. via Google
I appreciated Drew’s help today. I’m am ex-runner that’s been missing running for a few years due to back problems and wanting to get back in the game despite the doc’s warnings against it. Drew really helped me get the best setup to keep my back safe during my new journey. He gave me a bunch of tips and suggestions to help keep me safe as well. I was very happy with my service today and I am so happy your store is here. Thanks to Drew for helping me get my life back!
-Melissa L. via eMail
Alisa took great care of my husband and I! It was my first visit to this store but my husband has purchased from them a few times before. She was super patient and helpful when it came to selecting comfortable shoes for me to walk in. Thanks so much for you help! I love my pairs that you helped me select!
-Carla P. via Google
I’ve never had bad service at TRS, however, this last visit was extra special. Alisa took her time to really talk to me about my needs, the pain I was having in my foot, and all the training/running I’m doing. I left there feeling super excited to try all my new goodies - shoes, watch, socks! We had fun laughing about problems only other runners would understand - just another reason why I’ll ALWAYS shop at TRS versus other stores or online. Thanks for a fantastic visit Alisa!!
-Sarah E. via Google
We take great pride in offering excellent customer service from a diverse team of knowledgeable, engaging, and friendly staff.
Contact us with any questions or comments.
Sign up here to join our Email list - you won’t want to miss out on all the latest and greatest deals and information about any special events, races, and training programs.